Shipping policy

Welcome to LILY IN THE SKY.

We’re committed to making every order experience simple, reliable, and enjoyable—from checkout to delivery. Please review the shipping information below for details about processing times, shipping options, tracking, and delivery.

Order Processing

Once your order has been placed and payment has been successfully confirmed, our fulfillment team will begin preparing your items.

Processing Time

  • 1–3 Business Days
  • Orders are processed Monday through Friday, excluding weekends and public holidays.
  • Orders placed outside business hours will be processed on the next available business day.
  • Processing may take slightly longer during holidays, promotions, or periods of high order volume.

Each order is carefully checked before shipment to help ensure the correct items are packed and dispatched.

Shipping Methods & Rates

Shipping Method Order Amount Estimated Delivery Shipping Fee
Standard Shipping $0.00–$64.99 7–15 business days $8.00
Free Shipping $65.00+ Varies FREE
Expedited Shipping $0.00–$99.99 6–10 business days $18.00
Free Expedited Shipping $100.00+ Varies FREE

Shipping charges and available options are displayed at checkout before your order is completed.

Order Tracking

After your order has been shipped, you’ll receive a confirmation email with your tracking information.

Tracking details generally become available within 24–48 hours after the carrier receives and scans the package.

If your tracking information has not updated after this period, please contact our Customer Support Team for assistance.

Shipping Information

To help avoid delivery issues, please keep the following in mind:

  • Please carefully review your shipping address before placing your order.
  • Shipping addresses cannot be changed once an order has entered processing.
  • Orders containing multiple items may arrive in separate packages depending on inventory and fulfillment arrangements.
  • Shipping carriers are selected based on the destination and available logistics services.
  • We currently ship within the United States only.
  • We currently do not deliver to APO, FPO, or DPO military addresses.

Shipping Delays

We make every effort to keep orders moving on schedule, but occasional delays may occur due to circumstances outside our control, including:

  • Severe weather
  • Carrier or transportation disruptions
  • Public holidays
  • High shipping volumes
  • Incorrect or incomplete address information
  • Unexpected carrier delays

If your package is delayed, please refer to the latest tracking information or contact us for assistance.

Lost or Damaged Packages

If your package appears to be lost, significantly delayed, or arrives damaged, please contact us as soon as possible.

To help us review the issue, please provide:

  • Order Number
  • Tracking Number
  • Photos of the shipping package
  • Photos of the shipping label
  • Photos of the damaged item, if applicable

Our Customer Support Team will review the information and coordinate with the carrier when necessary to help determine the appropriate resolution.

Business Address

The address below is provided for business correspondence only and is not a return warehouse.

Please contact Customer Support before returning any merchandise to receive the appropriate return instructions and return address.

LILY IN THE SKY
2900 N Dixieland Rd
Rogers, AR 72756
United States

Business Correspondence Only – Not a Return Address

Contact Us

LILY IN THE SKY

📧 shop@lilyinthesky.com

For questions about shipping, tracking, or your order, please contact us at shop@lilyinthesky.com.

Our Customer Support Team typically responds within 24–48 business hours. We’re here to help make your order journey as smooth and worry-free as possible. ✨