Shipping policy

Welcome to LILY IN THE SKY.

Thank you for choosing LILY IN THE SKY. We are committed to providing a reliable and enjoyable shopping experience from the moment you place your order until it arrives at your doorstep. Please review our Shipping Policy below.

Order Processing

After your order has been successfully placed and payment has been confirmed, our fulfillment team will begin preparing your items for shipment.

Processing Time

  • 1–3 Business Days
  • Orders are processed Monday through Friday, excluding weekends and public holidays.
  • Orders placed outside business hours will be processed on the next available business day.
  • During holidays, promotional campaigns, or peak shopping periods, processing times may be slightly extended.

Every order is carefully inspected before dispatch to ensure product quality and order accuracy.

Shipping Methods & Rates

Shipping Method Order Amount Estimated Delivery Shipping Fee
Standard Shipping $0.00 – $49.99 7–15 business days $12.00
Free Shipping $50.00+ Varies FREE
Expedited Shipping $0.00 – $99.99 6–10 business days $18.00
Free Expedited Shipping $100.00+ Varies FREE

Shipping fees are automatically calculated during checkout.

Order Tracking

Once your package has been shipped, you will receive a confirmation email containing your tracking information.

Tracking updates usually become available within 24–48 hours after the carrier scans your package.

If you have any questions regarding your shipment, please feel free to contact our Customer Support Team.

Shipping Information

To help ensure successful delivery, please note:

  • Please verify your shipping address before completing your order.
  • Shipping addresses cannot be changed after an order has entered processing.
  • Orders containing multiple products may be shipped separately depending on inventory availability.
  • Shipping carriers are selected according to destination and logistics availability.
  • We currently ship within the United States only.
  • We currently do not deliver to APO, FPO, or DPO military addresses.

Shipping Delays

Although we work hard to process every order promptly, delays may occasionally occur due to circumstances beyond our control, including:

  • Severe weather conditions
  • Transportation disruptions
  • Public holidays
  • High shipping volumes
  • Incorrect or incomplete shipping information
  • Unexpected carrier delays

We sincerely appreciate your patience and understanding.

Lost or Damaged Packages

If your package is delayed, lost, or arrives damaged, please contact us as soon as possible.

To assist with our investigation, please provide:

  • Order Number
  • Tracking Number
  • Photos of the shipping package
  • Photos of the shipping label
  • Photos of the damaged item, if applicable

Our support team will review the information and work with the shipping carrier when necessary to help resolve the issue.

Business Address

The address below is provided for business correspondence only and is not our return warehouse.

Please contact Customer Support before returning any merchandise to receive the correct return instructions.

LILY IN THE SKY

2900 N Dixieland Rd
Rogers, AR 72756
United States

Business Correspondence Only – Not a Return Address

Contact Us

LILY IN THE SKY

📧 shop@lilyinthesky.com

If you have any questions regarding shipping or delivery, please contact shop@lilyinthesky.com. Our Customer Support Team will respond within 24–48 business hours.