Get In Touch

Thank you for choosing LILY IN THE SKY.

At LILY IN THE SKY, we care about making every shopping experience easy, comfortable, and enjoyable. Whether you have a question before placing an order or need help after your purchase, our Customer Care Team is always happy to assist.


Get In Touch

Customer Support Email

📧 shop@lilyinthesky.com

We aim to respond to all customer emails within 24–48 business hours (Monday–Friday).

If your message is about an existing order, please include your Order Number so we can assist you more quickly.


Customer Support

Our team can help you with:

  • Order Status & Tracking
  • Shipping Questions
  • Returns & Refunds
  • Product Information
  • Size Assistance
  • Payment Questions
  • Website Support
  • General Inquiries

Whatever you need, we'll do our best to provide a clear and helpful solution.


Business Information

LILY IN THE SKY

2900 N Dixieland Rd
Rogers, AR 72756
United States

Business Correspondence Only

Please note that this address is not our return warehouse.

If you need to return an item, please contact our Customer Support Team first. Once your return request has been reviewed and approved, we will provide the appropriate return instructions and return address.


Customer Service Hours

Monday – Friday
9:00 AM – 6:00 PM (EST)

Saturday – Sunday
Closed

Messages received outside our business hours will be answered on the next available business day.


Before Contacting Us

To help us respond more efficiently, please provide:

  • Full Name
  • Email Address
  • Order Number (if applicable)
  • A clear description of your question or concern

For damaged, defective, or incorrect items, please include clear photos of the product, packaging, and shipping label whenever possible.


Thank You

Thank you for shopping with LILY IN THE SKY.

We truly value your trust and support. We're committed to offering beautiful fashion, thoughtful service, and a smooth shopping experience from start to finish. Whenever you need us, we're just an email away.